Delivery, Cancellation and Substitution Policies

 DELIVERY POLICY
  • For orders placed online today we will deliver tomorrow in the afternoon unless otherwise specified. Sometimes we can deliver on the same day!
  • La Carne Premium Meat will deliver the goods to the location specified by you on your online order.
  • We offer free delivery within Abu Dhabi City including Al Reem Island until Maqta bridge at a minimum of 150 dhs. Beyond Maqta we offer free delivery for orders up to Al Reef including Saadiyat and Yas Island at a minimum of 300 dhs. Dubai and Al Ain deliveries available upon request with separate delivery fee. 
  • The areas outside Abu Dhabi City we cover with free delivery with minimum purchase of AED300 are: 
        • Saadiyat Island
        • Yas Island
        • Khalifa City A
        • Shakhbout City
        • Mohamed Bin Zayed City
        • Al Bandar
        • Al Zayna
        • Al Reef
        • Al Raha
  • Our customers must place an order online by selecting goods and pressing the Submit button. La Carne Premium Meat considers the order received at the time of successful online transmission.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
  • La Carne Premium Meat will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
CANCELLATION POLICY
  • If you cancel an order more than two hours after submitting, La Carne Premium Meat will charge you a cancellation fee of AED50.
SUBSTITUTION POLICY
  • We do experience a sudden increase of orders for particular beef/lamb cuts, therefore in the event that the beef/lamb cut ordered is unavailable at present at the shop, La Carne Premium Meat reserves the right to contact the customer within one hour of their order to suggest a substitute, or credit an equal amount to the customer. As long as the total value of the order exceeds AED150 for within Abu Dhabi city and AED300 for outside Abu Dhabi city, free delivery still applies. If lower than AED150/300 respectively, delivery charge of AED50 will be charged or customer may pick up the meat from our shop at Mushrif Mall.