Delivery, Cancellation and Substitution Policies
How our delivery works (as of Nov 2022)
- We deliver on the same or next day in Abu Dhabi and within 2 days for other emirates and remote areas.
- For delivery on the same day in Abu Dhabi, cut-off time is 10am for delivery either at 2pm-6pm or 6pm-10pm.
- For next day delivery across the UAE, cut-off time is 3pm for delivery next day either at 6am-10am, 9am-1pm, 2pm-6pm or 6pm-10pm.
- Ruwais deliveries are only done on Tues/Thurs/Sat. Orders must be placed by 3pm the day before.
- No delivery on Sunday for Fujairah or Umm Al Quwain. For remote areas such as al Ghadeer, please call us to confirm delivery dates and times.
Minimum order requirements
- Within Abu Dhabi city from Corniche to Maqta (NOT including Saadiyat Island) - 150 dhs
- Everywhere else WITHIN city limits - 300 dhs*
- *When below minimum order please choose standard shipping at checkout to pay 50 dhs for delivery.
- We recommend ordering online as we experience many calls and inquiries everyday. Kindly make use of our online store to place orders and pay online, and then get in touch via our hotline 058-500-MEAT (6328) if you have extra questions or requests.
- Only online payment is available on our online store. We are open for deliveries, visits and pick up at our store in the Meat Market at Mushrif Mall.
- We are a premium butchery offering a high level of service through an established cold chain, which means we require time to prepare and deliver orders. Please organize your menu in advance and order for delivery on the day before you need to prepare or cook your meat, so we can deliver within enough time for you to enjoy your meat experience.
- We strongly suggest pre-ordering to avoid disappointment as we keep limited stocks during festive season.
- To choose delivery time, please leave a note at checkout, call or whatsapp us.
ORDERING AND DELIVERY ADDED INFO
- If your order falls below the minimum order, please call us to ask the delivery fee which depends on the delivery location.
- Our customers must place an order online by selecting goods and pressing the Submit button. La Carne Premium Meat considers the order received at the time of successful online transmission.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
- La Carne Premium Meat will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Orders once placed our non-refundable or non-cancellable due to the nature of our products. For our full terms and conditions please click here.
LA CARNE DELIVERY POLICY
- Customers should receive their orders in person or by a representative with access to a cooler/refridgerator to keep meat items in good condition.
- La Carne takes NO responsibility over deterioration of items if customer allows their order to be left outside their door/with someone with no access to refrigerated equipment (cooler/refrigerator) which will lead to meat not to being stored in chilled conditions (0 to 4 degrees Celsius) for prolonged periods of time.
- If you have any issue with an order, please contact us on 058 500 6328 as soon as you have received the meat item and we will act accordingly. La Carne reserves the right not to offer recovery/replacement for meat items more than 3 days after delivery especially if meat was not kept in optimum chilled conditions after delivery.
- We do experience a sudden increase of orders for particular beef/lamb cuts, therefore in the event that the beef/lamb cut ordered is unavailable at present at the shop, La Carne Premium Meat reserves the right to contact the customer within one hour of their order to suggest a substitute, or credit an equal amount to the customer.
- As long as the total value of the order exceeds AED150 for within Abu Dhabi city and AED300 for outside Abu Dhabi city, free delivery still applies. If lower than AED150/300 respectively, delivery charge of AED50 will be charged or customer may pick up the meat from our shop at Mushrif Mall.
Thank you for your consideration and understanding.
Team La Carne