Hi there! We've put together these FAQs to serve you faster. Please note that any answers are subject to change without prior notice particularly delivery timings during busy periods such as National Day, Eid Holidays, Christmas and New Years. Thanks for understanding!
We are open daily from 9am to 9pm. Call or whatsapp us on 058 500 MEAT (6328). Orders are welcome 24/7 online at lacarne.ae. Please note these timings are subject to change without prior notice. For up to date timings, please double check at our google page here.
Yes, absolutely! Choose pick-up as a delivery option at checkout or visit us from 9am to 9pm at Mushrif Mall.
Use our online store www.lacarne.ae to order and pay online so we can do a contactless delivery to you on same day in Abu Dhabi if you order by 10am and next day delivery for other emirates/after 10am in Abu Dhabi. We are available on our hotline for additional questions but please use our online store as we are getting a lot of calls and messages daily.
OUR DELIVERY PARTNERS
You can also order via Talabat who is our online delivery partner from 10am to 8pm daily for same day delivery. Kindly note your location must be within their algorithm's radius to be able to see our shop.
Delivery will be done on the next day of ordering. However if you order by 10am we can deliver on the same day in Abu Dhabi.
We will send a delivery notification prior to your delivery to advise that the order has been dispatched. Delivery timings are before 10pm in Abu Dhabi and other emirates, unless otherwise specified.
We use the CITY name you entered in your address to detect the shipping rates you are eligible for.
Kindly ensure your address is entered only in english characters and your city (not area) is entered in the CITY field as well as Emirate.
This should show you free shipping. If not, contact us at 058 500 6328 via whatsapp or call between 9am to 9pm!
For example: If you live in Khalifa City or Jumeirah Village Circle, please write Abu Dhabi in the city field.
IIf you have paid for shipping before and you were eligible for free shipping, do get in touch with us and we will arrange a credit to use on your next order.
All our meat hails from award-winning producers in Australia, New Zealand, South Africa, Japan and USA. You can ask us anytime where your meat is coming from.
YES. By law we cannot receive or sell non-halal meat in our store in Mushrif Mall. If you have any doubt you can ask us to see or send a photo of the halal slaughter sticker of the item being purchased, which will show the official Halal Slaughtering Body used to certify the meat as halal, the slaughtering, production and expiry date.
All our meat comes from award-winning producers and is wet-aged in vacuum seal packs from source. Meat benefits from some aging after rigor mortis due to slaughtering.
No, we only specialize in beef and lamb!
We are working on a marination facility, but at the moment, no! There are very strict rules in Abu Dhabi emirate on marination. In the meat market, we are only allowed to display and sell chilled beef and lamb.
Message us on our hotline 0585006328 and we can get back to you on weights/prices available. Then we can arrange a delivery to you and payment via online link. Kindly note we need 1-2 working days to process your order and arrange delivery.
We are trying to standardize our discounts for all our customers so all get treated the same. We have TWO different Butcher's Circle programs in effect at the moment- our CASHBACK program at our physical store at Mushrif Mall and our REWARDS Program on our online store lacarne.ae.
For the CASHBACK program, you just have to log your mobile number when settling at our store in the meat market, and you get cashback on every dirham spent. Ask us on your next visit how many points you have available and you can use them as a form of payment.
For the REWARDS program online, simply log in or create an account to start earning and redeeming rewards now! You can earn rewards by leaving us reviews and referring friends and family.
We will keep you posted on this via our newsletter (ensure you tick accepts email marketing), but right now we have our Weekday Sale promotions every week from Sunday to Tuesday and extra promotions for special occasions. Make sure you click enable marketing on your settings to receive our newsletter.
We are currently receiving high volume of orders daily, which is quite a lot for our small butcher shop and few staff taking calls. For any questions feel free to message or call us, however to place an order we ask that you use our online store so we can focus on answering everyone else's questions too.
From Abu Dhabi Corniche area to Maqta bridge, our minimum order requirement for free delivery is 150 dhs, not including Saadiyat Island.
Beyond Maqta bridge outwards and to other emirates, our minimum order requirement for free delivery is 300 dhs.
If below the requirement, we will contact you to add to your order or you may pay 50 dhs for our standard delivery in our chilled vehicles.
We deliver to Abu Dhabi, Ruwais, Al Ain, Dubai, Sharjah, Ras Al Khaimah, Umm Al Quwain, Al Ghadeer and Fujairah. Kindly click here for more delivery info.
Click here for La Carne's suggested best practice for meat handling, storage and cooking.
We do not have the ability to sell the remaining part of tenderloins therefore we sell them as whole slabs. You can have them trimmed and vacuum sealed though and they freeze beautifully.
We ensure that our meat is safe for human consumption by following strict cold chain handling for all our meat according to Local and International Food Control and Safety Standards and best practices. No bare human hand ever touch your meat from the first cutting and vacuum preparation from originating country to packing and delivery to your doorsteps.
The liquid in wet aged vacuum sealed meat items is NOT blood. It is called weep, also known myoglobin, which is a protein that ressembles blood but is naturally found in muscle tissue binding iron and oxygen. Weep is naturally found in vacuum sealed meat items during the wetaging process. Simply drain and pat dry when opening a vacuum sealed meat product, and allow 5 minutes to air out.
We treat all feedback with utmost seriousness and will act accordingly when needed. Simply email us on email@example.com or call/whatsapp message 0585006328 if urgent.
We do pre-orders regularly for customers. Just whatsapp us and we can assist you if it is available for pre-order. Kindly note that most of our pre-orders are sold by full slabs.
Sorry, orders are non-refundable. However you may still email us your cancellation request at firstname.lastname@example.org and our management team will get back to you as soon as possible. See our full terms and conditions here on cancellations.